Mr.Mobile is committed to protecting the Personal Data disclosed to it, from any source [e.g. via mail, fax, company cards, tax forms, the company’s website, databases, etc.], in accordance with Law 2472/1997 on the Protection of Personal Data, as amended and in force, as well as in accordance with European Regulation 2016/679 on Data Protection.

The personal data usually received by the company are:

Data Purpose
Identification – communication data, such as:
name, distinctive title, telephone (landline, mobile), Email, VAT number, Tax Office, VAT status, address (PC, city, prefecture, region, country), FAX number, and details of company representatives, device code, email code & data are on the device
  • Tax reasons (e.g. conclusion of contracts – cooperation agreements, issue of legal documents)
  • Financial information (costing of services, account balances)
  • Sending promotions, product & technology news updates, competitions/events and customer satisfaction surveys
  • Device repair
  • Sending SMS on the progress of device repair (H/Y, laptop, mobile phones, bluetooth tablets etc.)
  • Internal use by our company

The company ensures compliance with legal and appropriate procedures for the protection and confidentiality of the Personal Data it receives, including, inter alia, to prevent any unauthorised access to these data, as well as to the equipment used for their processing or archiving.

For the purpose of this policy, the term “Data Subjects” includes all natural persons as well as all one-person legal forms of companies whose Personal Data we hold (a Data Subject is the person associated with the term “Personal Data”).

Our Company guarantees that your Personal Data will not be used for purposes other than those mentioned in this policy without your prior notification and, where required, your consent. We do not share Personal Data with third parties not affiliated with us, except as required for our legitimate business purposes and business needs, in order to respond to your requests and/or as required by law.

Period of retention and use of personal data
We are committed to keeping your personal information in a secure place with controlled access for as long as required. You may submit a request to delete your personal data in the shortest possible time, which we will comply with, after checking the lawful basis for processing and our obligations to the law and/or the contract between us.

Disclosure of personal data
Transmission to third parties carrying out the processing will only take place in compliance with the legal conditions laid down in Articles 24 and 28 of the Regulation.

In case of transfer of data to countries outside the European Union, the Company shall inform the data subject in advance and ensure that appropriate safeguards are provided for the protection of personal data and that appropriate technical and organisational measures are implemented in terms of expertise, reliability and resources, in such a way that the processing is lawful and ensures the protection of the rights of data subjects and an appropriate level of security against risks.

Data security and integrity
The company shall implement appropriate technical and organisational security policies and procedures to protect personal data from loss, misuse, alteration or destruction or unauthorised access.
The Company’s executives who have access to the data are obliged to respect the confidentiality of such data.

Personal data rights
You have the possibility, at any time, to request:

  • Access to your data
  • Review of your personal information that we hold about you
  • Correction of incorrect/ inaccurate information and completion of incomplete information
  • Deletion (right to be forgotten) of your personal data
  • Restriction of the processing of your data
  • Portability of your data
  • Objection to the processing of your data if the conditions of Article 21 of the GDPR are met

We handle your requests with the utmost care to ensure that your rights are protected. In any case, we may ask you for your identity details to ensure that we do not disclose your personal information to anyone else.

You should be aware that, during the term of our contractual relationship, personal data required by law or by contract are lawfully held and cannot be objected to. Therefore, the rights of objection, restriction and erasure must relate to data processing beyond the legal or contractual purposes. Further, in certain cases (due to, for example, legal obligations), we may not be able to immediately carry out your request. However, in any case, you will receive a response to your request, at the latest, within one month of its submission.

You always have the right to submit a complaint/complaint either to the company’s Data Protection Officer, Mr.Mobile, 6, Giamboudaki str., Rethymno, 74132 Crete, Greece, or by Electronic Mail to the e-mail address: info@mrmobilerethymno.gr
always indicating your full details and the reason for your contact with the company.

Withdrawal of consent for the processing of personal data
You may, at any time, withdraw the consent you have granted to our company for the processing and disclosure of your Personal Data.

Withdrawal of consent will not affect the lawfulness of the processing based on it for the period before you withdrew it. Further, and for the right to withdraw your consent, the above mentioned, in relation to the law or the contract, applies.

In case you wish to withdraw your consent, please, inform – by sending a Solemn Declaration, signed by the applicant to the Data Protection Officer of Mr.Mobile, or by sending a Physical Letter to the company’s headquarters: 6, Giamboudaki str., Rethymno, 74132, Crete, Greece, or by Electronic Letter to the E-mail address: info@mrmobilerethymno.gr, always indicating your full details and the reason for contacting the company.

Cookies
Mr.Mobile may use cookies to identify the visitor/user of certain services and pages. Cookies are small text files that are stored on the hard drive of each visitor / user and do not take note of any document or file from their computer. They are only used to facilitate the visitor / user’s access to certain services and for statistical purposes in order to determine the areas in which their services are useful or popular or for marketing purposes. The visitor / user can configure their browser in such a way that it either warns them about the use of cookies in certain services or does not allow the acceptance of the use of cookies in any case. In the event that the visitor / user of its specific services and pages does not wish to use cookies for identification purposes, they cannot have further access to these services.